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Privacy Policy
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This Privacy Policy (“Policy”) sets out how Supra Trader (“Company,” “we,” “our,” or “us”) collects, uses, protects, and discloses your personal data. By engaging with any part of our services—including through our website (https://supratrader.com), our operational portal (https://challenge.supratrader.com), or any related applications and platforms (collectively, the “Platform”)—you acknowledge and agree to the practices described in this Policy.

1. Introduction

Supra Trader offers CFD trading tournaments and simulated financial competitions. To provide these services and maintain operational security, we collect and process personal data from visitors, participants, and registered users. This Policy explains how we manage and safeguard your information.

2. Confidentiality and Data Integrity

Your privacy is essential to us. All personal data is treated as confidential and processed strictly for legitimate purposes. We implement industry-standard technical and organizational security measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

3. Categories of Data We Collect

We may collect and process the following types of personal data:

  • Identification Data: Full name, nationality, date of birth
  • Contact Details: Email address, phone number, residential address
  • Verification Documents: Passport, national ID, utility bills (for KYC)
  • Financial Data: Bank account information, payout details, transaction history
  • Platform Usage Data: Trading logs, login timestamps, session behavior
  • Device and Location Data: IP address, operating system, browser type, geolocation
  • Behavioral Data: Preferences, feedback, and interaction history

Data may be collected directly from users, third-party KYC/AML providers, or publicly available sources.

4. Use of Personal Data

We process your personal data for the following lawful purposes:

  • Verifying identity and performing KYC/AML screening
  • Operating CFD trading tournaments and managing simulations
  • Processing payments and prize disbursements
  • Providing customer support and technical assistance
  • Detecting and preventing fraud or abuse
  • Enforcing our Terms of Use
  • Fulfilling legal obligations and audit requirements
  • Sending marketing communications (only with user consent)

5. Data Processing Principles

Supra Trader adheres to the following processing principles:

  • Lawfulness, Fairness, and Transparency
  • Purpose Limitation
  • Data Minimization
  • Accuracy
  • Storage Limitation
  • Integrity and Confidentiality
  • Accountability

Only authorized staff may access your data for operational duties.

6. Your Rights as a Data Subject

You have the right to:

  • Access your personal data
  • Correct or update inaccurate data
  • Request data deletion (when legally permissible)
  • Withdraw consent to marketing communications
  • Object to certain processing activities
  • Restrict processing under certain conditions
  • Request data portability

Requests can be submitted to support@supratrader.com and may require verification.

7. Contact and Communications

We may contact you via email, phone, or in-app notifications for:

  • Service and system updates
  • Tournament-related announcements
  • Customer service communications
  • Marketing communications (with your consent)

You can unsubscribe from marketing emails via the opt-out link included in each message.

8. Sharing and Disclosure

We may share your personal data with:

  • Internal team members with authorized access
  • Payment processors and banking institutions
  • KYC/AML verification providers
  • IT service providers and cloud infrastructure partners
  • Auditors and legal professionals
  • Government authorities or regulators when required by law

We do not sell your personal information to third parties.

9. Data Accuracy and User Responsibility

You are responsible for maintaining accurate personal information on your account. You can update your data via your dashboard or request assistance by contacting support. We may request additional verification if inconsistencies are found.

10. Database Management and Monitoring

We maintain logs of all database access and modification activities. These logs include timestamped entries, the nature of access, and responsible personnel.

Internal system access credentials must be updated at least every 90 days. Password auto-fill mechanisms are strictly prohibited for administrative use.

11. Cookies and Tracking Systems

Our Platform uses cookies and analytics tools to track:

  • Pages visited
  • Time spent on site
  • Navigation behavior
  • Device and browser metadata
  • Referring sources

This data helps us enhance performance, detect system issues, and improve the user experience. You may disable cookies in your browser settings.

12. Third-Party Links and Services

Our Platform may contain links to external websites. These third-party sites are not under our control, and we are not responsible for their privacy practices. We advise reviewing the privacy policies of those sites before engaging with them.

13. Use of Fortex 7 Trading Platform

Supra Trader uses Fortex 7 as the underlying trading technology for tournament simulation. By participating in tournaments, you may use Fortex’s web or mobile platform. Please be advised:

  • Fortex may collect technical data such as browser/device type, trading logs, or session duration in accordance with their own privacy policies.
  • Supra Trader does not share your personal data with Fortex beyond what is necessary to facilitate platform access and trading simulations.
  • For more information, we recommend reviewing Fortex’s privacy policy at https://www.fortex.com.

14. Data Hosting and Transfers

Your data may be stored or processed in jurisdictions outside your country of residence. We implement adequate safeguards to ensure the security of such cross-border data transfers.

15. Amendments

We may update this Privacy Policy as needed. Changes will be posted at https://supratrader.com. In the case of material changes, we will notify you via the Platform or email.

16. Contact Us

To submit a request, raise a concern, or obtain clarification regarding this Policy, please contact:

Email: support@supratrader.com
Website: https://supratrader.com